Privacy Policy

Effective Date: 19/07/2026 Last Updated: 19/07/2026 Privacy Policy Crew Houses ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, contact us, or book accommodation with us. By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy. 1. Who We Are Crew Houses provides accommodation services for businesses, contractors, relocation clients, and other guests. If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: Crew Houses Email: info@crewhouses.co.uk 2. Information We Collect We may collect the following personal information: Information you provide Full name Email address Telephone number Home or billing address Company name (if applicable) Booking details Payment information (processed securely by our payment provider) Special requests relating to your stay Information collected automatically When you use our website, we may collect: IP address Browser type Device information Pages visited Time spent on the website Cookies and similar technologies 3. How We Use Your Information We use your personal information to: Process accommodation bookings Confirm reservations Communicate before, during, and after your stay Provide customer support Process payments Meet legal obligations Improve our website and services Prevent fraud and protect our business Send service-related communications Send marketing communications where you have consented 4. Legal Basis for Processing (UK GDPR) Under the UK General Data Protection Regulation (UK GDPR), we process personal data under the following lawful bases: Performance of a contract Compliance with legal obligations Legitimate business interests Your consent (where required) 5. Payment Information Payments may be processed through trusted third-party payment providers. Crew Houses does not store your full payment card details. 6. Sharing Your Information We may share your information with: Payment processors Property owners or accommodation providers (where necessary) IT and website service providers Cleaning and maintenance contractors (only where required) Government authorities where legally required Professional advisers such as accountants or solicitors We never sell your personal information. 7. Data Retention We retain personal information only for as long as necessary to: Provide our services Comply with legal obligations Resolve disputes Enforce agreements Financial records may be retained for up to six years to comply with UK legal and tax requirements. 8. Cookies Our website may use cookies to: Ensure the website functions correctly Improve website performance Analyse visitor behaviour Remember user preferences You can manage or disable cookies through your browser settings. 9. Your Rights Under UK GDPR, you have the right to: Access your personal data Correct inaccurate information Request deletion of your information Restrict processing Object to processing Request data portability Withdraw consent at any time (where processing is based on consent) To exercise these rights, please contact us using the details provided above. 10. Data Security We take appropriate technical and organisational measures to protect your personal information against: Unauthorised access Loss Misuse Disclosure Alteration Destruction While we work to protect your data, no internet transmission is completely secure. 11. Third-Party Websites Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies. 12. International Transfers Where personal information is transferred outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK data protection law. 13. Children's Privacy Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. 14. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated effective date. 15. Contact Us If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact: Crew Houses Email: info@crewhouses.co.uk If you remain dissatisfied with how we have handled your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO). Information Commissioner's Office (ICO) Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF United Kingdom Website: https://ico.org.uk/